Commercial Associate

About EPI

EPI is a key contributor of precision engineering to global Aerospace, Defense, and Oil & Gas industries. We provide solutions with industry-specific standards and our focus is on building precision manufacturing infrastructure. EPI is fully equipped for machining, manufacturing engineering, surface treatment, coating, repairing, and cutting tools and assemblies.  

Key Responsibilities

• Commercial Associate is responsible to provide commercial support to Business Development department processes, including but not limited to, demand management, BID management, customer satisfaction, contract reviews, etc. 
• Adheres to all Policies and procedures related to Business Development department
• Support on integration of SAP system for Commercial Practices;
• Follow Strict compliance with demand management with direct involvement of right stakeholders 
• Responsible of managing Aerospace customer web portals particularly Orders intake, Forecast, BIDs Management and other related activities.
• RFQ/RFP/RFI Data Package Extracting, Circulation from Customer's Portals, internal Releasing, Tracking, Recording, Archiving, Proposal Submission within customer's Portals and Follow up  
• Responsible of Maintaining Aerospace Sale plan Scenarios, Collaborate where required and align lead time with the customers
• Generating of Sales reports to Management including YTD/MTD Sales Report Circulation  
• Handling documents preparation of company Qualifications, Customer Questionnaires, Portals Registration and other initial assessment needed for new customers. 
• Handles customer urgent commercial needs, requirements and disputes and cascade it internally to relevant stakeholders within BD or other departments. 
• Weekly meeting with customer's ordering officers toward understanding customer's needs and cascade it internally to get needed support from all stakeholders. 
• Quarterly Customer Satisfaction Questionnaire circulation, collection and escalation where needed through efficient tracking system.
• SO Allocation for the order completion to enable DN creation & invoicing 
• Support managing an ongoing flow of identified prospective partners with whom there could be mutual value and to pro-actively identify new business opportunities
• Support proactively driving new lead generation by setting up appointments and meetings to progress these relationships
• Provide support to Business Development team to manage projects within or segments of existing or developing key accounts, and provide support and   assistance 
• to the development of those partnerships
• Provide support and work in partnership with internal operations function to provide relevant and compelling communications support to 
• customers and stakeholders helping to increase the overall efficiency of internal process 
• Support across the different functions of the key business and in particular Logistics, Supply Chain, Operations and finance

Qualifications and Skills

• Degree in Business or Law is desirable.

Experience

• 5-10 year experience in a commercial role

• Aerospace, Defence and Oil & Gas experience is desirable
• 5-year experience of working in contract management

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