Customer Support Associate (Local Emirati Talent)

About AL TAIF

We are the leading provider of maintenance, repair and overhaul services, and comprehensive lifecycle support for land platforms, heavy utility vehicles and ground support equipment of the UAE Armed Forces. We empower our customer to focus on its missions, confident that its land-based platforms and systems, warfighters and other personnel are in optimal condition to operate at peak performance.

• Serve as the main point of contact for all supplier-related issues, complaints, and service concerns.
• Review suppliers' contracts and invoices to ensure accuracy, compliance with terms, and proper service delivery.
• Evaluate and report supplier performance and provide input on supplier selection and renewal decisions.
• Provide input on setting up business scopes and assess vendor suitability based on capability and compliance.
• Supervise vendor services in all facilities and ensure that they are implemented in accordance with contractual agreements and following safety standards
• Provide key inputs for budgeting, policy formulation and procedural improvements within the General Services Department.
• Coordination and follow-up of client requirements
• Contact the department in the program to get updates as per the customer's request
• Maintaining a database required by the client
• Perform the daily task as assigned by the customer

Minimum Qualifications

• Bachelor degree in Engineering or Materials Engineering required Master degree preferred.
• A minimum of one to three years of experience in the development of specific automotive subsystems is required.
• The ability to work in a fast paced, team orientated environment on multiple discipline projects with changing priorities and schedules is required.
• Knowledge in the use of Microsoft Office software and CMMS is preferred.
• The ability to communicate effectively in English, both in writing and verbally is required.

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