Manager Process Excellence - Emirati Talent

Core Accountabilities:

• Lead a team of Process Excellence professionals including Business Analysts, Business Process Management Specialists and Continuous Improvements Specialists
• Function as a lead process improvement analyst and lead structured problem-solving efforts to elicit requirements and drive process change
• Ensure that optimized and streamlined processes are followed across the organization
• Identify opportunities for intelligent automation w.r.t.RPA / AI functionalities and encourage appropriate use of technology and automation in support of business processes
• Partner with operational teams to identify process and controls improvement opportunities
• Oversee the delivery of best in class practices that include intelligent automation -RPA, AI and Analytics within the organization in collaboration with relevant stakeholders 
• Oversee the development, implementation, update, and maintenance of strategy and methodology for business process excellence/continuous improvement including  execution and improvement methodologies
• Inculcate a culture of continuous improvement across EBS
• Support continuous improvement efforts by providing visibility of potential dips in service performance/ quality
• Lead and manage the areas of Quality, Risk and Compliance (QRC) within EBS
• Coordinate and facilitate the internal and external audit processes related to EBS
• Drive and facilitate closure of audit findings in EBS
• Drive, co-ordinate and support ISO initiatives

Experience:

• 10 years experience in a QRC, Business Analyst, Business Process Management and/or Continuous Improvement role
• Solid experience in driving and implementing change initiatives in matrix organizations

Education:

• Bachelor or Masters Degree  in Business Administration, IT or equivalent
• Project Management and Lean Six Sigma certified will be preferred

Key Skills:

• Change management, communications and presentation knowledge and competence coupled with business acumen and technical knowledge
• Ability to communicate and work with senior management and to present  complex issues and options with clarity from a strategic viewpoint
• Proficiency in the English language
• Proficiency in full range of MS office tools