Product Support Manager, ILS

Exciting Opportunity: Product Support Manager, ILS at Halcon

Role Purpose:
Join Halcon as a Product Support Manager and play a key role in managing the fielding and through-life support of Halcon Weapon Systems. You will be responsible for ensuring seamless integration of support systems, managing warranty periods, and offering ongoing maintenance and customer service throughout the operational life of our advanced weapon systems.

Key Responsibilities:

• Develop and maintain processes for the through-life support of Halcon Weapon Systems
• Assist IPS Project Managers with Integrated Support Plans, fielding, and warranty management
• Create and manage technical publications, training programs, and training materials
• Identify and manage training equipment requirements and contracting
• Provide on-site customer support and assist with system data migration and integration
• Oversee warranty management, spare parts provisioning, and technology upgrades
• Handle failure reporting, corrective actions, and manage system phase-out processes
• Ensure high customer satisfaction through effective service and support

Required Competencies:

• Strong customer focus and performance management skills
• Advanced experience with military maintenance, ILS system development (MIL-STD-1388), and product life cycle management
• Ability to work under pressure and in collaborative environments
• Expertise in training military personnel and understanding military operational structures
• Proficiency in tools like EAGLE and S1000D publishing

Qualifications:

• Bachelor’s degree in engineering (mechanical/electrical/industrial) or equivalent
• Formal qualification in Integrated Logistics Support (ILS)

If you are an experienced technical support leader with a passion for military systems, we want to hear from you! Apply now and help shape the future of weapon systems support at Halcon.

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