Specialist Internal Communications

Internal Communications Specialist

Key Accountabilities:

To lead EDGE Group’s Internal Communications function to serve over 10,000 employees across 25+ entities. Lead the development and execution of internal communication strategies, plans, initiatives, campaigns, and activities, to ensure that the strategic objectives, benefits, outcomes, and impact are communicated to the target audience.

Core Accountabilities:

Communications / Content Development / Stakeholder Management / Reporting

• Develop and execute internal communication strategies, plans, programs, campaigns and initiatives in line with organization's mission, vision, values, and objectives.
• Draft/create and disseminate internal communications, including circulars, newsletters, intranet content, video scripts, speeches, talking points, or similar.
• Manage and leverage content management systems, smart applications, internal platforms and systems, and analytics dashboards.
• Design, plan and execute internal employee events, sessions, focus groups.
• Launch internal projects, and design new programs, networks, and channels.
• Support and advise senior leadership on internal communication matters.
• Build, establish, and maintain relationships with key internal stakeholders, agencies, third-party vendors, and external partners.
• Measure and report the effectiveness of internal communications.
• Manage crisis communications and ensure employees are informed in a timely and efficient manner.
• Collaborate with functions and teams to ensure consistent and integrated internal communications.
• Manage the internal communications budget and spending.
• Measure and analyze the effectiveness of the Group’s internal communications through dashboards and performance metrics.
• Research and stay on top of internal communication industry trends and best practices.
• Develop and implement processes and mechanisms for employee feedback.
• Identify new, innovative ways of working that promote automation.
• Perform other related duties or assignments as required.

Knowledge required:

• Strong knowledge and understanding of internal communications and influencing techniques.
• Strong knowledge of internal communication channels, platforms, processes, and tools.
• Previous use and understanding of Content Management Systems.
• Ability to deal with people from all levels across the organization with varying backgrounds.
• Ability to develop and maintain successful professional relationships.
• Excellent written and verbal communications in English. Knowledge of Arabic is a plus.

Technical Support:

• Provide technical support on operational communication matters, communication issues and risks, and improvements on existing internal communications.

Experience required:

• 4+ years of experience working in communications, with a significant portion of this in internal communications, preferably in a managerial position.

Education:

• University degree in Communications or English